Privacy Policy

Your privacy matters to us. This policy explains how dremolavixa collects, uses, and protects your personal information when you use our financial education services.

Effective Date: January 15, 2025

1 Information We Collect

dremolavixa collects information to provide you with quality financial education services and improve your learning experience. We gather data through various interactions with our platform and services.

Personal Information

Full name and contact details including email address and phone number
Demographic information such as age, location, and educational background
Financial experience level and investment knowledge for course recommendations
Payment information and transaction history for billing purposes
Academic progress including course completion rates and assessment results

Technical Information

Device information including browser type, operating system, and screen resolution
Website usage patterns, page views, and time spent on different sections
IP address and general location data for security and analytics purposes
Cookie data and similar tracking technologies for personalisation
Login timestamps and session duration for account security monitoring

We collect this information when you register for courses, participate in webinars, contact our support team, or interact with our educational content. All data collection follows Australian Privacy Principles and international best practices.

2 How We Use Your Information

Your information helps us deliver personalised financial education and maintain high service standards. We use collected data responsibly and only for legitimate business purposes.

Educational Services

Providing course access, tracking progress, issuing certificates, and recommending relevant learning materials based on your experience level and interests.

Communication

Sending course updates, educational newsletters, webinar invitations, and important account notifications related to your learning journey.

Platform Improvement

Analysing usage patterns to enhance course content, improve website functionality, and develop new educational resources that meet student needs.

Security & Compliance

Protecting your account from unauthorised access, preventing fraud, and ensuring compliance with Australian financial education regulations.

Important: We never sell your personal information to third parties. Any data sharing occurs only with trusted service providers who help us deliver educational services, and they're bound by strict confidentiality agreements.

3 Your Privacy Rights Under Australian Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. dremolavixa is committed to helping you exercise these rights easily and transparently.

Access and Correction Rights

Request copies of personal information we hold about you at any time
Ask us to correct inaccurate or outdated information in your profile
Update your communication preferences and course interests
Review how your information has been used for marketing purposes
Obtain details about data sharing with our service providers

Control and Deletion Rights

Opt out of marketing emails while maintaining access to course notifications
Request deletion of your account and associated personal data
Withdraw consent for optional data processing activities
Lodge complaints with the Office of the Australian Information Commissioner
Receive information about data breaches that may affect your privacy

To exercise any of these rights, contact our privacy team using the details below. We'll respond within 30 days and provide clear information about any actions taken. Some requests may require identity verification to protect your privacy.

4 Data Security and Protection

dremolavixa implements comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security practices meet Australian standards and international best practices.

Technical Security Measures

SSL encryption for all data transmission between your device and our servers
Regular security audits and penetration testing by independent cybersecurity firms
Multi-factor authentication options for enhanced account protection
Automated backup systems with encrypted storage in secure Australian data centres
Network monitoring and intrusion detection systems operating 24/7

Organisational Security Practices

Staff privacy training and background checks for all employees handling personal data
Access controls ensuring only authorised personnel can view your information
Regular review and updating of security policies and procedures
Incident response plan for addressing any potential data breaches quickly
Annual third-party security certifications and compliance assessments

While we take extensive precautions, no system is completely secure. We encourage you to use strong passwords, keep your login details confidential, and report any suspicious account activity immediately.

5 Data Retention and International Transfers

dremolavixa retains your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Our retention periods vary based on the type of information and legal requirements.

Retention Periods

Active account information: Retained while your account remains active plus 12 months
Course completion records: Kept for 7 years to verify certifications and qualifications
Financial transaction records: Stored for 7 years as required by Australian tax law
Marketing consent records: Maintained until you withdraw consent or close your account
Website analytics data: Aggregated and anonymised after 26 months

International Data Transfers: Some of our service providers operate outside Australia. When we transfer data internationally, we ensure adequate protection through approved mechanisms like Standard Contractual Clauses and adequacy decisions. All transfers comply with Australian Privacy Principles and maintain the same level of protection as data held within Australia.

After retention periods expire, we securely delete or anonymise your information. You can request early deletion of certain data types, though some information must be kept for legal compliance purposes.

Privacy Questions or Concerns?

Our privacy team is available to help with any questions about this policy, your rights, or how we handle your information. We're committed to transparency and addressing your concerns promptly.

Email Address

contact@dremolavixa.com

Phone Number

+61 3 5443 2501

Postal Address

5 Alice St, Harris Park NSW 2150, Australia